A rapidly growing grocery retail company is looking for a new team member to fill the position of Head of Loyalty Program / Head of CRM.

What the Company Offers:

• A high level of autonomy and ownership in developing a new loyalty program.
• An opportunity to deliver a large-scale digital/CRM project in the grocery retail sector.
• An opportunity to build a strong professional portfolio by launching a loyalty program and mobile platform.
• A fully remote work arrangement may be available.
• Employee reservation from military service, if required, for on-site work.
• An opportunity to influence the product, loyalty mechanics, and business results rather than simply execute assigned tasks.
• A competitive compensation package, negotiable based on experience and the results of discussions.

Key Responsibilities:

• Lead the development and launch of a new loyalty program.
• Design loyalty program mechanics, including bonuses, personalized offers, promotions, gamification, and other engagement tools.
• Develop customer journeys and engagement mechanics to increase purchase frequency, customer retention, and cross-selling.
• Define functional requirements and prepare technical specifications for external contractors.
• Coordinate external contractors and oversee the implementation of platform functionality.
• Analyze customer, purchase, and product category data and leverage insights to develop the loyalty program.
• Develop partnership mechanics and integrate supplier offers into the platform.
• Monitor and analyze program performance and initiate necessary changes and improvements.
• Coordinate cross-functional collaboration with marketing, analytics, IT, operations, and other stakeholders.
• Report directly to the Marketing Director.

Candidate Requirements:

• Higher education.
• Experience in creating, launching, or developing loyalty programs, CRM or digital solutions, or product platforms.
• Understanding of loyalty program design principles and customer journey mapping.
• Strong technical background and a solid understanding of how digital products work.
• Experience defining functional requirements and assigning tasks to developers or external contractors.
• Understanding of CRM, analytics, customer segmentation, and data-driven approaches.
• Knowledge of cross-selling mechanics, product assortment management, and commercial offers.
• Experience managing external contractors and working across multiple functions.
• Strong project and product management skills, along with a structured and analytical mindset.
• Proactive and self-driven approach, with the ability not only to execute tasks but also to propose and implement solutions.
• Strong communication skills and the ability to work with both business and technical teams, translating business ideas into clear, actionable development requirements.

If you are looking to work in a dynamic environment and meet the above requirements, please send your CV with the subject line "Head of Loyalty Program / Head of CRM" to [email protected].

Alternatively, you can contact us by phone at +38 050 421 74 33 (Telegram, WhatsApp) or via Telegram.
Contact person: Ksenia Vorotnikova.

We will contact you only if your application is successful and we decide to proceed with the recruitment process. Otherwise, your CV will be retained in our database, and we may contact you if a suitable position becomes available in the future.